Email Subject Line: Employee Deferral Changes xx/xx/xxxx
When participants set or change their deferral rates using Voya's Online Enrollment or Participant Website, ProgramPay will be automatically notified of that change. The change will be displayed in the portal and an email notification will be sent out with a recap of all outstanding deferral rate changes four (4) days before the plans scheduled payroll.
Sponsors are responsible for taking action based on this notification to update their payroll system with the employees' requested deferral rate.
If your plan is supported via a 360 integration with your payroll provider, you will not receive this email as deferral rate changes are handled via the integration.
These alerts will be sent from "ProgramPay@notices.vestwell.com". Please adjust spam or other filters in your email system to allow you to receive these important communications.
To learn more about managing deferral rate changes, click here.