If you would no longer like to utilize our integration or Payroll Concierge services, or you have switched providers or you are deconverting or terminating your plan, please review the instructions below. Please inform us that you would like to disconnect your payroll integration at least 2 pay periods in advance.
How to disconnect your Payroll Integration
In order to disconnect your payroll integration or Payroll Concierge service, please send an email to contactus@abaretirement.com with the following:
- Email Subject: ProgramPay - Disconnect Payroll Integration
- Information to include:
- Name of your current payroll provider
- The company's last pay date with the current provider
- The company's pay schedule
If you are unsure of where to find this information please see this article.
NOTE: Once the integration has been removed, you will be responsible for processing all contributions. This can be done manually or via a file upload.
Please be aware that if you do not inform us at least 2 pay periods in advance, the payroll integration will continue to process your contributions.
If you granted Vestwell access to your payroll system to facilitate Payroll Concierge services, you should remove that access after your last payroll is completed.
As a result of removing an integration or Payroll Concierge service, the name of the pay-group(s) in your portal may change. Please be sure to maintain and update pay-group names as needed. To edit this information please see this article.
How to change Payroll Providers
If you have changed payroll providers and would like to continue using our integration or Payroll Concierge service, please send an email to contactus@abaretirement.com with the following:
- Email Subject: ProgramPay - Change Payroll Provider
- Information to include:
- Name of your current payroll provider
- Name of your new payroll provider
- The company's last pay date with the current provider
- The company's pay schedule
Please be aware that an integration or Payroll Concierge service is not always available for all payroll providers. To review which providers have an active integration, please see this list.
NOTE: If the Payroll Provider you are switching to does have an integration or Payroll Concierge service available, you are responsible for following & completing the instructions from our Help Center for the new provider.
- It may not be possible to remove one integration (or concierge service) and activate the other simultaneously, therefore there may be payroll you need to submit manually in the portal.
If the Payroll Provider you are switching to is not on the Active Integration list, you will be responsible for processing all contributions. This can be done manually or via a file upload.
As a result of changing payroll providers, the name of the pay group(s) in your portal may change. Please be sure to maintain and update pay group names as needed. To edit this information please see this article.